Well, I finally took my serger in for service on the weekend. I always hesitate to do this because it's so expensive. (How much does it cost in your part of the world? Around here it's about $80-$90, unless I'm being ripped off and don't know it.) I was a bit nervous because I thought there was something wrong with one of the tension knobs. That price above doesn't include parts and repair.
Well, I got a phone call today letting me know that something is indeed in need of replacing. Not the tension knob, though. Apparently, that bit that holds your needles on. Or something. I'm not really clear on that, actually. Which is part of the problem. It's a bit like taking your car to the shop when you don't have any clue how cars work, and they know you don't have any clue how cars work. So I just sort of have to trust that this part that I didn't notice anything wrong with is indeed broken... and pay an additional $70 to have it fixed. Dammit.
Here's the thing that got me about the phone call, though. She had phoned to get my approval, which I appreciate, because of the high cost of repair. But as part of that spiel, she immediately launched into advising me that the cost of the repair and service together is about equal to their valuation of my machine "5 years ago." Essentially, she was trying to get me to thinking about how my machine isn't worth fixing, and then conveniently started to tell me about my "options" for purchasing a new machine from them, while again reminding me that my machine is now essentially "worthless."
My serger isn't a young machine, and every time I look at needing a part for it, it does cost an arm and a leg. (edit: this is the first time it's ever needed a repair. The other parts I looked at were optional accessories.) But, here's the thing - it's a good, sturdy, mechanical machine. Provided it gets fixed, there's no reason it shouldn't keep on working. And, frankly, her logic about the cost is totally skewed - because A) I'm already on the hook for that $80-$90 service fee either way and B) a new machine needs servicing just as much as an older machine, so I'd be paying that regardless and C) just because they think my machine doesn't have resale value, that doesn't mean it doesn't have value for me if it still does a perfectly fine job of the work I need it to do.
In addition to feeling like my intelligence was insulted, my inner environmentalist is a little riled as well. I'm so tired of this disposable culture we live in, where we might as well chuck something rather than fixing it. Especially when it's an item like this - that was designed to be fixed rather than disposed of.
Ugh. It's possible I'm over-reacting, absolutely. But I think I might look into my other options for machine service next time around.